In Overwatch, role queue was introduced to create a more harmonious gaming environment for payers. Prior to its launch, players had Quick Play and Competitive Play options where players had very limited time to make important decisions before the match starts. Players had to think fast and select their heroes and decide based on the selection made by other players. And because players have different styles and techniques, this setup can sometimes be the cause of misunderstanding, pressure, tension, and even frustration especially when the players need to come together as a team.
The role queue system was introduced to ease that dissonance. The matchmaking and queuing systems have been updated so that before they queue for the next game, players get to choose the role they want to play, as well as the strategies they want to employ. With this change set in place in both Competitive and Quick play, players are now able to engage in games that don’t leave them frustrated but rather, thrilled since they get to play the roles they really like.
The gaming pros at Expert Boosting will help you know more about role queue in Overwatch.